OUR POLICIES:

• We have a strict 12-hour cancellation policy for group classes and 24-hour cancellation policy for appointments (privates/ semi-privates). If you cancel less than the specified number of hours before your session commences, you will be charged the value of your session.If you are on one of our Unlimited plans, you will be charged a R120 late cancellation/ absentee fee.
• If you add your name to the waitlist, you will be notified via email and push notification (if you have opted in) once you get added to the class. Clients can be added from the waitlist to the class up until 30 minutes prior to the class start time. If you can no longer make the class that you’re waitlisted for, or if you’d like to book another class at the same time, please remove yourself from the waitlist via “Bookings” --> “Waitlist”.
• Doors for class open 15 minutes prior to the class start time. Please arrive 5 minutes prior to the class start time, otherwise your slot may be given to a standby client from the waitlist. All classes start punctually and late-comers will not be allowed into the class. 
• Packages are non-refundable and non-transferrable (between clients/ package variations). All packages are active for their specified validity and cannot be extended. 
• The Unlimited Mat/ Barre package runs for one month starting from the date of your first class on the package. It cannot be paused, but can be converted to unlimited online if you are travelling/ unable to come into the studio for a period during the month.
• Socks  are required for all equipment (Reformer and Cadillac) classes for hygiene purposes. Towels are required to cover your Mat for all Mat, Barre, Strength Lab and Cardio Sculpt classes.Please note, you will not be able to attend class without these items.
• Our Hot Mat classes are regrettably not safe for pregnant clients.